U-J Chevrolet - Mobile, AL | Cars.com (2024)

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About our dealership

This seller has been on Cars.com since September 2010.

U-J Chevrolet is Mobile's oldest GM dealer has been open since 1939. We are extremely proud of our four generations of family ownership which has built a reputation of trust and integrity with our customers.
In a very relaxed atmosphere our guests can purchase a new or used vehicle with the full confidence that they are receiving the highest value for their money. And yes while technology has streamlined and changed our dealership we continue to operate on the family values our customers have grown to expect. You can anticipate this attitude throughout our company.

Chevy City!

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U-J Chevrolet - Mobile, AL | Cars.com (1)U-J Chevrolet - Mobile, AL | Cars.com (2)

Service center

Phone number (251) 202-5339

Service hours

Monday

7:00am–5:30pm

Tuesday

7:00am–5:30pm

Wednesday

7:00am–5:30pm

Thursday

7:00am–5:30pm

Friday

7:00am–5:30pm

Saturday

7:00am–1:00pm

Sunday

Closed

Reviews

3.2

(120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Buying a vehicle

March 4, 2024

By Milo Mckeller from Mobile,Al

Very courteous and very helpful they helped me find the right vehicle for my needs

5.0

Buying a vehicle

March 4, 2024

By Milo Mckeller from Mobile,Al

Very courteous and very helpful they helped me find the right vehicle for my needs

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

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1.0

UJ dealership Mobile, AL location

March 2, 2024

By David Blacksher from Mobile, AL

The UJ dealership on airport Blvd in Mobile, AL will never touch my car again. Took my 2022 Tahoe in for 2 recalls the parts were finally available through the manufacturer. This was the second time attempting this only because this first go round my parts were ordered to only sit there and no one call me to set up an appointment? Per them Dropped off at 7am picked up at 4pm only to find out my back hatch was non functioning!? Called them immediately letting them know the issue and I was heading straight back to dealership to only get a run around. First was told they did not even open my back hatch 1st lie and was brought to their attention when they technician who worked on my car said yes he did open it because the control panel is located in the back rear. Not only that I had items in the back that had clearly been shuffled around. No one could give me an explanation of what happened or why it was not working. I asked to speak to a manager WHAT A JOKE GERRY was non apologetic and could care less my concern!!. If you back up and look at all the other encounters I?ve had with this dealership all explained to him, from missing oil change stickers, not resetting my module. Having my glove compartment not open after my car being serviced the list goes on. This dealership will never touch are car again. I feel they need to have a refresher course for all technicians and the owner be aware just how little there service manager GERRY cares about paying customers. Do better UJ I would love to speak more in detail with someone who might care and feel these issues need to be addressed there is a LIST!!! All of my encounters with this location have been documented. Business so poor I now have no other choice but to drive hour half away to next closes location. This will be the new normal going forward. Do better UJ Alisha Blacksher

1.0

UJ dealership Mobile, AL location

March 2, 2024

By David Blacksher from Mobile, AL

The UJ dealership on airport Blvd in Mobile, AL will never touch my car again. Took my 2022 Tahoe in for 2 recalls the parts were finally available through the manufacturer. This was the second time attempting this only because this first go round my parts were ordered to only sit there and no one call me to set up an appointment? Per them Dropped off at 7am picked up at 4pm only to find out my back hatch was non functioning!? Called them immediately letting them know the issue and I was heading straight back to dealership to only get a run around. First was told they did not even open my back hatch 1st lie and was brought to their attention when they technician who worked on my car said yes he did open it because the control panel is located in the back rear. Not only that I had items in the back that had clearly been shuffled around. No one could give me an explanation of what happened or why it was not working. I asked to speak to a manager WHAT A JOKE GERRY was non apologetic and could care less my concern!!. If you back up and look at all the other encounters I?ve had with this dealership all explained to him, from missing oil change stickers, not resetting my module. Having my glove compartment not open after my car being serviced the list goes on. This dealership will never touch are car again. I feel they need to have a refresher course for all technicians and the owner be aware just how little there service manager GERRY cares about paying customers. Do better UJ I would love to speak more in detail with someone who might care and feel these issues need to be addressed there is a LIST!!! All of my encounters with this location have been documented. Business so poor I now have no other choice but to drive hour half away to next closes location. This will be the new normal going forward. Do better UJ Alisha Blacksher

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

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Dealer response

David, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to make this up to you. Please contact our manager at (251) 633-3321 so we can make your experience a positive one.

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5.0

Kelly South, our sales rep and Jerel Simon, the finance

December 29, 2023

By jconkin on DealerRater

Kelly South, our sales rep and Jerel Simon, the finance manager each get 5 gold stars for their excellent customer service. We have bought many cars and trucks over our lifetime and this was, by far, the best experience. They continue this wonderful service a week after the sale when we call to ask questions. I highly recommend U J Chevrolet in Mobile and especially this dynamic duo. Jane and Lee Conkin

5.0

Kelly South, our sales rep and Jerel Simon, the finance

December 29, 2023

By jconkin on DealerRater

Kelly South, our sales rep and Jerel Simon, the finance manager each get 5 gold stars for their excellent customer service. We have bought many cars and trucks over our lifetime and this was, by far, the best experience. They continue this wonderful service a week after the sale when we call to ask questions. I highly recommend U J Chevrolet in Mobile and especially this dynamic duo. Jane and Lee Conkin

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car

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2.0

Lies, lies, lies

October 9, 2023

By S. Romine from Mobile, Al

I was told that they could not meet my asking price because of the amount they could ask for my trade-in. So, I believed them and took a lower offer. Now, my trade-in is on their lot for $4000 more than what I was told they could see it for…sounds crooked to me. I love my new car. My salesperson was nice. But, I will never use them again. Beware-the dealership always wins:

2.0

Lies, lies, lies

October 9, 2023

By S. Romine from Mobile, Al

I was told that they could not meet my asking price because of the amount they could ask for my trade-in. So, I believed them and took a lower offer. Now, my trade-in is on their lot for $4000 more than what I was told they could see it for…sounds crooked to me. I love my new car. My salesperson was nice. But, I will never use them again. Beware-the dealership always wins:

Rating breakdown (out of 5):

  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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1.0

Don't let the warranty draw you in!

August 28, 2023

By :) from mobile, al

Don't let the lifetime warranty draw you in! I specifically asked the sales person if I needed to change the oil at 5,000 miles or wait until a specific %. I was told to go by the vehicle diagnostics. When I received a notification I used the app to schedule an appointment. I received an email that I would be contacted. I was not, but called again when I remembered and was told it was passed the grace mileage (even though I still had oil life left based on my cars reading). Warranty voided. Don't let that be a deciding factor unless you have nothing better to do than watch how many miles you drive and schedule weeks in advance.

1.0

Don't let the warranty draw you in!

August 28, 2023

By :) from mobile, al

Don't let the lifetime warranty draw you in! I specifically asked the sales person if I needed to change the oil at 5,000 miles or wait until a specific %. I was told to go by the vehicle diagnostics. When I received a notification I used the app to schedule an appointment. I received an email that I would be contacted. I was not, but called again when I remembered and was told it was passed the grace mileage (even though I still had oil life left based on my cars reading). Warranty voided. Don't let that be a deciding factor unless you have nothing better to do than watch how many miles you drive and schedule weeks in advance.

Rating breakdown (out of 5):

  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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5.0

I have a 2017 Chevy Tahoe and the hood release Latch was

July 26, 2023

By Patrick.garrett83 on DealerRater

I have a 2017 Chevy Tahoe and the hood release Latch was not releasing. I tried and was unsuccessful. went to UJ Chevrolet in Mobile, at the service department, they looked at it and saw I also had a battery charger hanging out the hood strapped down. and attempted to release the hood but sent me to John the service advisor for the body shop, he got one of the body shop techs and was able to release the hood get my charger and fixed the cable . Super service and a big thank you to Everyone at UJ Chevrolet!!!! Thank you will definitely return and recommend UJ Chevrolet and the service Department!!!

5.0

I have a 2017 Chevy Tahoe and the hood release Latch was

July 26, 2023

By Patrick.garrett83 on DealerRater

I have a 2017 Chevy Tahoe and the hood release Latch was not releasing. I tried and was unsuccessful. went to UJ Chevrolet in Mobile, at the service department, they looked at it and saw I also had a battery charger hanging out the hood strapped down. and attempted to release the hood but sent me to John the service advisor for the body shop, he got one of the body shop techs and was able to release the hood get my charger and fixed the cable . Super service and a big thank you to Everyone at UJ Chevrolet!!!! Thank you will definitely return and recommend UJ Chevrolet and the service Department!!!

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair

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5.0

Enjoyed me experience with Chris.

July 24, 2023

By heathlawhorne on DealerRater

Enjoyed me experience with Chris. He went over and above and and was able to make things happen!

5.0

Enjoyed me experience with Chris.

July 24, 2023

By heathlawhorne on DealerRater

Enjoyed me experience with Chris. He went over and above and and was able to make things happen!

Rating breakdown (out of 5):

  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car

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5.0

2023 Colorado

July 8, 2023

By Dawn Rowell from Mobile, AL

Great experience buying my new 2023 Chevy Colorado! Paul Maye was my salesman. He helped with finding me the truck I wanted. Gary Deakle was my finance manager. He explained in detail all of the paperwork. Great team at U-J Chevrolet!

5.0

2023 Colorado

July 8, 2023

By Dawn Rowell from Mobile, AL

Great experience buying my new 2023 Chevy Colorado! Paul Maye was my salesman. He helped with finding me the truck I wanted. Gary Deakle was my finance manager. He explained in detail all of the paperwork. Great team at U-J Chevrolet!

Rating breakdown (out of 5):

  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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1.0

Bumper repair

November 23, 2022

By Fred Brackett from Semmes, Alabama

Body shop didn?t fix my truck after having it for a week gave it back to me and said it was good to go !! The bumper was not fixed . They said we will call u back , they never did !! I?ve called them several times

1.0

Bumper repair

November 23, 2022

By Fred Brackett from Semmes, Alabama

Body shop didn?t fix my truck after having it for a week gave it back to me and said it was good to go !! The bumper was not fixed . They said we will call u back , they never did !! I?ve called them several times

Rating breakdown (out of 5):

  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

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3.0

They added $3000 to the price since I did not have

July 31, 2022

By nbhunt8545 on DealerRater

They added $3000 to the price since I did not have anything to trade in.

3.0

They added $3000 to the price since I did not have

July 31, 2022

By nbhunt8545 on DealerRater

They added $3000 to the price since I did not have anything to trade in.

Rating breakdown (out of 5):

  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car

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U-J Chevrolet - Mobile, AL | Cars.com (2024)
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